How Your Bank Can Improve Family Financial Wellness

Recent research from EverFi has revealed significant gaps in family financial capability in the United States, with only 43 percent of all parents reporting that they feel prepared to talk about finances with their children. Fortunately, as trusted sources of financial information, banks and credit unions are perfectly positioned to help families fill these financial literacy gaps. Here are five ways your bank can make a difference.

Only 43 percent of parents feel prepared to talk about finances with their kids. Learn 5 ways financial institutions can foster family financial wellness.

Only 43 percent of parents feel prepared to talk about finances with their kids. Learn 5 ways financial institutions can foster family financial wellness.

Provide resources for financial education

Ideally, the financial education you provide should cover three audiences: children, adults, and parents talking to children. Make sure these resources are available as an unbiased set of resources and resist the urge to sell to your customers.

Make these resources readily available

In addition to offering financial education to your loyal customers, your bank should also make your resources readily available and searchable on your website for new prospects.

Educate employees

Your employees are on the front lines of meeting with customers, so making their personal financial education an on-going process ensures your customers are getting the best engagement and information possible.

Embrace banking for kids

Along with offering financial education for kids, your bank can also promote entry-level accounts for young people interested in learning financial capability on a small scale. This allows kids to practice working with financial institutions and learning about money—early on.

Support financial education in schools

School-based financial education can make a big difference in improving financial capability. By supporting and promoting these programs, your financial institution can increase accessibility to education for underbanked communities—and also help to fulfill your CRA requirement.

 

For more information on EverFi’s research into family financial wellness, and how financial institutions can get involved, download our free white paper, 5 Strategies Every Bank Can Use to Improve Family Financial Capability, here.

EverFi and BB&T Congratulate Winners of the 2016-2017 BB&T Student Blog Contest

screen-shot-2017-01-05-at-2-24-20-pmThis past winter break, BB&T and EverFi selected and recognized four winners of the 2016-17 BB&T LEGACY: A Leadership Challenge blog contest. Students from over 800 high schools that participated in BB&T Financial Foundations program in Fall 2016 were eligible to enter. After completing the BB&T Financial Foundations program, students had the opportunity to download and play LEGACY: A BB&T Leadership Challenge, BB&T’s digital leadership app. Students were then invited to answer one of three questions that asked them to reflect, analyze and share their thoughts and opinions on leadership. Winners were selected based on their ability to effectively convey their thoughts, quality of their writing and their originality. All four winners demonstrated impressive understanding of what it means to be a leader.

Raven, a student at Wakefield High School in North Carolina wrote about the relationship between a leader and his or her community:

“I learned new tactics to be an effective leader in the community such as exercising patience, asking questions to understand the needs of the people, and allowing individuals to make their own decisions with the information provided. An individual’s approach to these methods could add or subtract from their legacy. An effective leader is not merely knowledgeable, but open to receiving help from others in the community. Legacy highlights the power of combining ideas to create a better society. In the interactive game, a single individual’s passion for construction allows for the dreams of his neighbors to come to fruition. Everyone’s unique talents can be utilized for the benefit of the community while providing them with a rewarding livelihood.”

Lyric, a student at North Springs High School in Georgia shared how LEGACY allowed her to recognize a leader in her life:

Teacher Ms. Daniel presents winning student Lyric with her award.

“After completing the leadership challenge, I realized I have a lot of inspirational leaders in my life. The one I will describe is my teacher, Ms. Kimberly Daniel. The app showed me that leaders have a lot of quality characteristics, but I believe the most important three are patience, decisiveness, and persistence….After seeing her coach my team and all of our different personalities, I saw all the patience she had. In basketball you have to choose your team with confidence and know which players work well with one another. Coach always knew who to put in and when in order for our team to be successful. Lastly, I can honestly say she has mastered the consistent component of her leadership qualities. Even though she doesn’t coach anymore, she still faithfully comes to my games and tells me constantly what I can do to be better and play at the next level.”

 

 

Celia, a student at Echols County High School in Georgia talked about an inspiring leader in her life:

“Coach Ade looks like a human hulk. He was intimidating to say the least. He is the leader that everyone wants to know. He doesn’t dictate your every move. He is patient and ready to lend a hand. However, those traits are not what makes Coach Ade the leader Legacy taught me about. Coach Ade is special because he knows my boundaries better than I do. He makes sure I understand that being able to come back tomorrow, painless and without a cane is the goal. However, we still celebrate tiny gains. I don’t complain when I feel pain, but Coach Ade still knows when I’m hurting. He will always respond with a question, which makes me really consider what I am doing. Coach Ade is positive and never gives in to me wanting to push past my abilities. Upon completing Legacy, I realized how much Coach Ade resembled the character I played. He is an uplifting soul, who puts his athletes before his self. He has shown me that I can be capable and still keep within my boundaries. Throughout Legacy, many characters were crowned Victorious People. Legacy needs another Victorious person. His name is Coach Ade and he is my leader.”

Peter Okolocha,  a student from Meadowcreek High School in Georgia described what he believes makes and defines a leader:

Winning student Peter with his teacher and family.

Winning student Peter with his teacher and family.

“Leaders are not born but are made by their experiences, successes and failures. Ideally, a leader is an individual that has built up their credibility, empathy, and excellent communication and decision-making skills. Credibility is one of the major foundations of being a leader. Credible leaders are often consistent and reliable in their thoughts, beliefs, and behavior. They are steadfast in their choices and refuse to reversing decisions…Leaders are often perceived as assuring, confident, and motivational individuals that contribute a lot to their environment and workplace. They elicit the best in people around them. They learn from their mistakes and failures in order to strive for something better. Legacy: A BB&T leadership app has been and still is a valuable asset in analyzing attributes and skills tied to being a leader and how to become one of the best.”

Congratulations our four winners, who each received a $500 gift card, their teachers who received a $250 gift card and to their schools.  

 

10 Tips to Improve CRA Performance in the New Year

Staying compliant with the Community Reinvestment Act is crucial to the health and success of all banks. But why stop at simply meeting a standard when exceeding requirements can benefit your institution from a business perspective? By improving your CRA performance, you not only remain compliant, but can also take advantage of a growth opportunity in the new year.

10 Tips to Improve CRA Performance in the New Year

Download EverFi’s guide: 10 Big Ideas to Improve Your CRA Outcomes

Here are 10 tips for better CRA performance in 2017:

  • Stay ahead of the curve. Standards for complying with the CRA are going up, so now is the time to position yourself to exceed expectations.
  • Prioritize financial education. Investing in financial education for students and adults—especially underbanked communities—can have a big return for financial institutions by bringing in new customers and creating additional customer loyalty.
  • Make sure you measure. You want to be able to prove your initiatives are working. Setting measurable outcomes is the best way to do this—and it makes it easy for your CRA evaluator, as well.  
  • Interact. Use technology to engage with your target audiences—anywhere, and any time—through various mediums, including videos, games, apps, and others.
  • Test before and after. To determine if your education initiatives are effective, test participants’ financial literacy both before and after each course. This also makes it easy to demonstrate success to your CRA evaluator.  
  • Gather valuable data. Make sure the data from your measurable outcomes and results is readily available for when regulators ask. The more information, the better.
  • Don’t be afraid to go digital. Investing in online courses allows you to reach many more learners at a lower cost—anywhere, any time. Not only is interactive online financial education more scalable than classroom education, but it also has a higher return on investment.
  • Don’t wait. Making improvements to your CRA program now means you won’t have to scramble after receiving a “Needs Improvement” rating.
  • Maximize your return. Giving back to the community through effective financial education programs also creates brand loyalty and attracts new customers—that way, everyone wins.

Technology has made it easier than ever before to reach new audiences and to measure program effectiveness. Learn more about how EverFi can help you with CRA performance by downloading EverFi’s guide, 10 Big Ideas to Improve Your CRA Outcomes.

UKFCU: Boosting Member Financial Wellness with Digital Financial Education

As a member-owned financial cooperative, the University of Kentucky Federal Credit Union has an especially vested interest in their members’ financial decision making. Understanding that financial education technology could make a big difference for their members, they tapped into EverFi’s expertise to design digital financial education courses and implement a large-scale outreach initiative.

How the U. of Kentucky Credit Union launched an incentivized digital financial education program that boosted engagement and promoted auto loan sales.

Download EverFi’s case study, Driving Member Wellness Through Online Education: The University of Kentucky Federal Credit Union

With EverFi’s digital financial education training modules, the University of Kentucky Federal Credit Union was able to offer accessible financial education without taxing their limited staff resources. And, as an incentive for members to participate, they decided to offer a quarter-point interest rate discount on a new auto loan for any member who completed four training modules. This reward not only boosted participation, but it also had the added bonus of helping to promote auto loan sales.

The program proved to be hugely successful, with more than a third of the visitors to the credit union’s website taking time to engage with the auto loan discount program. Among members who registered for the program, 87 percent completed at least one module, with 37 percent completing the entire program.

The online education content has also helped the University of Kentucky Federal Credit Union improve their digital presence and connect with hard-to-reach millennial members. Thanks to their partnership with EverFi, they’ve found a solution to member financial wellness where truly everyone wins.

To learn more about how the University of Kentucky improved member financial wellness and their digital financial marketing strategy with EverFi, read Driving Member Wellness Through Online Education: The University of Kentucky Federal Credit Union.