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EVERFI is an international technology company driving social impact through education to address the most challenging issues affecting society ranging from financial wellness to mental health to workplace conduct and other critical topics. Founded in 2008, EVERFI’s Impact-as-a-Service TM solution and digital educational content have reached more than 41 million learners globally. In 2020, the company was recognized as one of the World’s Most Innovative Companies by Fast Company and was featured on Fortune Magazine’s Impact 20 List. The company was also named to the 2021 GSV EdTech 150, a list of the most transformative growth companies in digital learning. Some of America’s leading CEOs and venture capital firms are EVERFI investors including Amazon founder and CEO Jeff Bezos, Google Chairman Eric Schmidt, Twitter founder Evan Williams, as well as Advance, Rethink Education, Rethink Impact, The Rise Fund, and TPG Growth. To learn more about EVERFI and how you can #answerthecall please visit everfi.com or follow us on Facebook, Instagram, LinkedIn, or Twitter @EVERFI.

The Vice President, Enterprise Account Management is responsible for leading the Enterprise Account Management team strategy, structure, and processes to help drive renewal strategy and revenue growth. This position is responsible for developing and implementing scalable and efficient strategies along with systems and best practices throughout the partner lifecycle, that build, maintain, and grow effective long-term relationships at a high level of satisfaction with stakeholders, drive continuous value and adoption, and ensure retention, renewal of existing business, and growth with existing accounts.

Responsibilities

  • Forecast, track and effectively manage overall renewal and growth pipelines, with strategies focused on meeting and exceeding pacing targets in line with ARR goals.
  • Coach, mentor, manage and lead the Enterprise account management team, serve as a strategic thought partner and Executive support.
  • Identify trends and key warning signs across Enterprise customer base related to Product or Centralized Support needs and advocate for strategies, processes, product advancements, and key centralized support needs that will drive higher levels of satisfaction, retention, and expansion opportunities.
  • Serve as the voice of Enterprise customer base in driving partner and network communications strategy and work with teams around evolution of network-specific communications to a broader community engagement operating system/holistic message.
  • Proactively lead the identification of department or team specific training needs, and work with the Sales Enablement and Readiness team along with Account Management leadership to deliver against needs.
  • Build systems, processes and relationships to ensure a high degree of interdepartmental collaboration within the Enterprise account management team.
  • Collaborate with marketing, revenue operations and product leaders to ensure optimal support of renewal and expansion activity.
  • Plan and manage the team resources, ensuring they are efficiently deployed to support a broad range of customers across multiple segments.
  • Assist in the organization and execution of department wide meetings, events, campaigns and initiatives.
  • Recruit and attract experienced team members for each role into the team.
  • Other duties as assigned.

Skills, Experience and Qualifications

  • Bachelor’s degree or equivalent combination of education and experience required
  • 7 years of Account Management, Customer Success, Sales, and/or Fundraising experience required
  • 5 years of Account Management leadership experience at SaaS organizations preferred
  • Proven track record of meeting and exceeding goals and growing account base of large, complex organizations over a period of time
  • Experience working with Fortune 1000 clients is a plus
  • Demonstrated leadership skills and proven ability to coach, grow, and develop Account Managers
  • Proficiency using a Customer Relationship Management (CRM) system to forecast and track activities and opportunities, Salesforce preferred
  • Superior negotiation and objection handling skills with experience successfully coaching individuals through challenging circumstances
  • Solutions-oriented mindset geared towards continuous improvement of processes and partnerships
  • Effective presentation skills at both individual and group levels as well an understanding of how to create rapport and engagement
  • Ability to navigate large complex organizations and work collaboratively with cross-functional teams
  • Strong organizational and time management skills
  • Excellent oral and written communication as well as active listening skills
  • May require travel up to 30% of time

Work-life, Culture, & Perks:

  • Competitive base salary and bonus potential
  • 401k program and equity plan
  • Comprehensive health care and excellent parental leave benefits
  • Flexible PTO and generous holiday schedule
  • Casual work environment
  • Annual company-wide retreat
  • Opportunity to work with talented people who have fun in the workplace

Company Values:

We’re looking for future team members who are energized and inspired by our values, as well as people who bring new backgrounds, perspectives, and experiences. At EVERFI, our eight core values are an active part of everything we do:

  • Relationships First
  • Demand Excellence
  • Embrace Diversity of Thought & Drive Change
  • Act Like an Owner
  • Always Show Up
  • Share the Credit
  • Require Honest & Positivity
  • Always Ask: “Did I Matter Today?”

EVERFI appreciates your interest in our company as a place of employment. It is EVERFI policy to provide equal opportunity for employment to all qualified employees and applicants, regardless of race, religion, religious affiliation, ancestry, citizenship status, marital status, familial status, sexual orientation, gender identity, color, creed, national origin, sex, age, disability, or veteran status or any other characteristic protected by local, state or federal law. This policy applies to all areas of employment including recruitment, placement, training, transfer, promotion, termination, pay, and other forms of compensation and benefits. EVERFI will provide reasonable accommodations to qualified individuals with disabilities.

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