In order to compete in the modern market, a website design that converts is essential. Employing banking website design best practices means that you not only attract users, but you also convert them into customers. Since more and more users are turning to online banking rather than brick and mortar visits, your online banking website design is equally, if not more important for retaining customers once they converted. The best practices below will also apply to your customer portals and online banking design.
Here are 4 tactics the best designed financial websites use to convert more customers:
4 Best Practices for Banking Website Designs to Convert More Customers
1. Attractive Design
As a financial institution, you must project confidence in your bank in order to convert customers. The design of your website gives users the first and most powerful impression of your bank.
A bank with an attractive website design lets others know that you are professional. Not spending time on design will make your institution look less reputable. With the increase in fraud and data breaches, customers shy away from anything that looks less than professional. To give potential customers confidence in your bank, invest in a well-designed and striking website.
Customers no longer only use computers for their research and your website needs to reflect that. Your bank’s website is viewed on laptops, iPads, and especially smartphones. Not only does a website that does not look nice on a smartphone screen discourage potential customers, it undermines the confidence in your institution.
Potential customers, especially Milennials and Gen-Xer’s, rely more on smart phones for web searching than ever. In 2017, the average Millennial spent 223 minutes a day on their device. In order to capture the attention of younger users, your website needs to be optimized for mobile use.
3. Useful Content
Meaningful content is the way to attract and keep customers on your website and increase conversions rather than having them move on to the next one. Content that informs, inspires and is interesting is the best way to attract customers.
Customers are concerned about themselves, not you. This means that your content should be about what concerns them. Content about securing a home loan, building a retirement, getting a small business loan, etc. interests and engages customers and shows that you care about their concerns.
Videos and infographics are quickly becoming a couple of the best ways to engage customers. Many are more willing to watch a video or read an interesting infographic rather than read a long article to find their information.
4. Call to Action
Once customers have gone to your website and read your content, a call to action is essential to convert them into actual customers. The call to action needs to be placed prominently so customers can see where to apply what they were just learning about. Typically, a call to action works best as both a button to press and a link in the text.
The call to action makes it easy for customers to act while they are still on your page and reading your content. If they have to search your website to find where to apply for a car loan, for example, you may have lost them. To convert a casual reader into an actual customer you need to have a well-placed call to action.
The right website sells to your customers for you. By employing banking website best practices, potential customers can find you, trust you, learn from you and buy from you painlessly.
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