This playbook explores digital workplace training that helps organizations build the skills they need to foster better workplace cultures.

With opinions divided, workers spread across remote, hybrid, and in-person offices, and employees and leaders discussing political positions and social views at work, conflict has become all too common. There is evidence that boosting emotional intelligence (EI) is a practical solution to help leaders pinpoint negative conflict, overcome it, and stop it from happening in the first place.

This playbook explores how to use EI to diagnose, navigate, and prevent conflict at work and digital workplace training solutions that help organizations empower employees with the skills they need to build better workplace cultures. Skills taught include:

• Self-awareness to look out for non-verbal cues of conflict
• Social skills to build meaningful partnerships and uncover conflict
• Self-regulation to hear out those involved in a conflict
• Empathy to validate the experience(s) of those in a conflict
• Internal motivation to resolve conflict and admit faults